[Trac-tickets] [The Trac Project] #2073: Ability to send e-mail notifications on ticket creation

[The Trac Project]

#2073: Ability to send e-mail notifications on ticket creation
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 Reporter:  anonymous      |       Owner:  jonas
     Type:  enhancement    |      Status:  new  
 Priority:  high           |   Milestone:       
Component:  ticket system  |     Version:  0.8.4
 Severity:  normal         |   Keywords:                 |  
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 We have a need to e-mail a group of people when a ticket is created, but
 all those people don't need an e-mail when the ticket is modified.  For
 example, consider a project where multiple people monitor tickets for ones
 that need immediate action but once someone has picked it up, no one else
 has to hear about it again if they don't want to.

 My suggested fix is to add new config options that split the
 'smtp_always_cc' functionality into different events such as ticket
 creation, ticket modified, ticket assigned, ticket closed, etc. so that
 you'd end up with 'smtp_always_notify_ticket_creation',
 'smtp_always_notify_ticket_modification', etc.  If you keep the original
 config option and just add new ones, then its easy to configure addresses
 that want all events as well as those who only want a subset of events.

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Ticket URL: <http://projects.edgewall.com/trac/ticket/2073>
The Trac Project <http://trac.edgewall.com/>