[Trac-tickets] [The Trac Project] #2841: Create and respond to tickets via email

[The Trac Project]

#2841: Create and respond to tickets via email
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 Reporter:  kurt           |       Owner:  jonas
     Type:  enhancement    |      Status:  new  
 Priority:  normal         |   Milestone:       
Component:  ticket system  |     Version:  0.9.4
 Severity:  normal         |    Keywords:       
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 I'd like to be able to create and respond to tickets using email, since I
 tend to do quite a bit of work in a disconnected state and it would make
 for an easy way to queue up tickets.

 In theory, it would work something like this:

  1. I create an email address (like trac-ticket at mrkurt.com)
  1. Trac checks a pop mailbox every so often for new email
  1. New emails are turned into tickets

 This is relatively straightforward.  When emails come in, they could be
 assigned default values for the various properties.  Ideally, these could
 be specified on a per email basis: trac-feature at mrkurt.com could get
 various default values I've specified to match features requests, while
 trac-bug at mrkurt.com could have default values that match bug reports.

 The second portion of this would involve parsing and applying email
 responses to the appropriate tickets.  When I respond to a trac email
 notification, it could parse out the new response and put it as a ticket
 response.  This would be divine, and would totally make my life easier.

 Our users have been trying to respond to email notifications on tickets,
 since this is the way our real "ticketing system" works for things.  I've
 been forced to manually handle those emails and do essentially what Python
 could be doing for me.

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Ticket URL: <http://projects.edgewall.com/trac/ticket/2841>
The Trac Project <http://trac.edgewall.com/>