[Trac] Create ticket via email?

[Jim Cheetham]

On Thu, 2005-02-03 at 16:04 -0500, Andy Lubel wrote:
> I know that for our help desk system, deskpro, has that ability, but let me
> warn you... Creating tickets via email will/can be very prone to getting
> crap in your ticket system that's just spam.  Those little bastards are
> creative! 

I know - at a previous job, we were running an emailed support desk for
users of anti-spam/virus software to contact us :-) The biggest
complication was the requirement to allow the users to send log files to
us that *might* include the full text of a macro virus in it ...

Still, the Trac I'm implementing here will only be accepting messages
from known users, so I can filter away the random stuff with a good
confidence level.

-jim