[Trac] Create ticket via email?

[Richard Thomas]

The biggest problem I have had parsing incoming email ( I have a php 
based parser that handles pretty much every format ) is the multiple 
formats people use.

It gets even harder when your talking attachments.

Richard Thomas - CEO
Cyberlot Technologies Group Inc.
507.398.4124 - Voice



Jim Cheetham wrote:

>On Thu, 2005-02-03 at 16:04 -0500, Andy Lubel wrote:
>  
>
>>I know that for our help desk system, deskpro, has that ability, but let me
>>warn you... Creating tickets via email will/can be very prone to getting
>>crap in your ticket system that's just spam.  Those little bastards are
>>creative! 
>>    
>>
>
>I know - at a previous job, we were running an emailed support desk for
>users of anti-spam/virus software to contact us :-) The biggest
>complication was the requirement to allow the users to send log files to
>us that *might* include the full text of a macro virus in it ...
>
>Still, the Trac I'm implementing here will only be accepting messages
>from known users, so I can filter away the random stuff with a good
>confidence level.
>
>-jim
>
>
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